Careers

Have an impact on the future of children's health at one of the world's leading paediatric hospitals, with a rewarding career at the RCH Foundation.

VOLUNTEER DONOR CARE SUPPORT

PURPOSE OF POSITION
The Supporter Relations Team within the RCH Foundation provides a key service to our donors and supporters. The Donor Care position will assist the team with two main fundraising programs, regular giving and RCH1000. Assisting with communication and follow up with these donors, creation and updating of donor records and database maintenance.

 TIME REQUIRED
Six hour shifts (week days), one or more shifts per week. Minimum six months commitment.

RCH1000

  • Run, print and post RCH1000 membership program invoices (weekly)
  • Run, print, arrange signatures and post RCH1000 donation receipt (biweekly)
  • Run RCH1000 monthly activity and members reports (monthly)

Regular Giving

  • Create new regular giving records for new signups: create contacts, new regular gift records, schedules, transactions etc. (weekly)
  • Produce, print and post regular giving welcome packs to new sign ups (weekly)
  • Place calls to regular givers whose credit cards are due to expire to obtain new details (last week of the month)
  • Update the regular giving records with new payment, schedule, activity details with information received from telemarketing calls (weekly)

Updating donor records in database

  • Updating communication preferences
  • Updating supporter contact information
  • Interpret and input feedback provided by supporter
  • Update return to sender notifications

Supporter Communications

  • Updating communication preferences
  • Updating supporter contact information
  • Interpret and input feedback provided by supporter
  • Update return to sender notifications

This role is ongoing and will be based on six hour shifts. A one day a week commitment will be expected. 

The role is very rewarding, as you will be dealing with donors and supporters who want to contribute to the work of the RCH.

Applicants to refer to Position Profile and demonstrate suitability a follows:

  • Personal Qualities/Attributes: one paragraph demonstrating suitability
  • Role Competencies: one paragraph demonstrating suitability
  • Qualifications and experience: highlight details demonstrating suitability
  • Role Required Tasks: no more than one page (total) demonstrating experience in key tasks
  • Time commitment: confirmation of availability October 2017 – March 2018

Expected start date is Monday, 17 October 2017.

Applications close 5pm Friday, 6 October 2017. Please submit applications to jobs.foundation@rch.org.au.

VOLUNTEER CAMPAIGN SUPPORT

PURPOSE OF POSITION
The Supporter Relations Team within the RCH Foundation provides a key service to our donors and supporters. The Campaign Support position will provide assistance with processing campaign responses, updating donor records, data entry, donation processing and supporter communication.
 
TIME REQUIRED
Six hour shifts (week days), maximum of three shifts per week. Minimum two week commitment.

Processing campaign responses

  • Date stamp donation forms returned from external provider, determine action required and separate based on response type
  • Count and unpack all return to sender envelopes, remove donation form or identifier and reuse relevant material

Updating donor records in database

  • Updating communication preferences
  • Updating supporter contact information
  • Interpret and input feedback provided by supporter
  • Update return to sender notifications

Supporter communication (where required)

  • Check, run and print donation receipts
  • Fold and post donation receipts
  • Assist with thank you calls

Donation batching and processing (where required)

  • Collect mail from mail room
  • Mail sorting, opening and batching
  • Creating new contacts in database where required
  • Process cash, cheque and credit card payments
  • Assist with batch reconciliation

This role will be based on six hour shifts, with up to three shifts per week.  A minimum commitment of two weeks will be required. 

The role is very rewarding dealing with donors and supporters who want to contribute to the work of the RCH.

Applicants to refer to Position Profile and demonstrate suitability a follows

  • Personal Qualities/Attributes: one paragraph demonstrating suitability
  • Role Competencies: one paragraph demonstrating suitability
  • Qualifications and experience: highlight details demonstrating suitability
  • Role Required Tasks: no more than one page (total) demonstrating experience in key tasks
  • Time commitment: confirmation of availability November 2017 – January 2018

Expected start date is Monday, 30 October 2017.

Applications close 5pm Friday, 6 October 2017.
Please submit applications to jobs.foundation@rch.org.au.

VOLUNTEER GIFT SHOP Support

PURPOSE OF POSITION
The Gift Shop Support Volunteer role is a point of contact for those purchasing items from the RCH Auxiliaries Shop. The volunteer will provide high quality and client friendly service, take phone orders and deliveries to hospital wards, utilise the point-of-sale system, and receive and process donations.

TIME REQUIRED

One full day (eight hours) or two half days (four hours) per week as required ongoing. Due to training required, there is a minimum six months commitment to position.

The role is very rewarding dealing with patients, staff, visitors and donors who want to contribute to the work of the RCH.

Applicants to refer to Position Profile and demonstrate suitability a follows:

  • Personal Qualities/Attributes: one paragraph demonstrating suitability
  • Role Competencies: one paragraph demonstrating suitability
  • Qualifications and experience: highlight details demonstrating suitability
  • Role Required Tasks: no more than one page (total) demonstrating experience in key tasks
  • Time commitment: confirmation of availability from October 2017 – March 2018

Expected start date is Monday, 17 October 2017.

Applications close at 5pm Friday, 6 October 2017. Please submit applications to jobs.foundation@rch.org.au.

DIRECTOR, FUNDRAISING

  • High performing fundraising team
  • Significant leadership opportunity

The Royal Children’s Hospital Foundation is changing the future of healthcare, inspiring the community to invest in care, treatment, research and education to improve the lives of its patients and their families. It sustains the hospital’s role as an international leader tackling some of the world’s biggest health issues. The hospital holds a special place in the hearts and minds of Victorians.

Reporting to the CEO, the appointee will lead a major fundraising function across the full donor spectrum including community engagement, individual giving, corporate partnerships, philanthropy and auxiliaries. As a key member of the Foundation’s senior leadership team, and working to a significant revenue growth target, the role will develop and deliver the Foundation’s fundraising and philanthropic strategy and programs, donor relationship and stewardship program; and will guide, lead and drive a best practice and high performing fundraising team.  

You have proven experience leading a broad fundraising team from strategy development through to delivery of revenue targets. An outstanding people leader known for your integrity, entrepreneurialism and passion for the cause, you have a track record of driving revenue growth, developing and maintaining donor relationships and delivering uniquely creative strategies for retention and acquisition of community, major gifts and corporate donors. You possess superior communication and relationship skills, diplomacy and organisational awareness, and can successfully navigate a complex matrix of internal and external stakeholders. You have deep knowledge of cutting edge fundraising programs, systems and models.

To register your interest in a confidential career discussion, please respond below quoting JO-1708-26269 or go to www.shk.com.au. For more information, please contact Dalia Klein at SHK on 03 8620 8004. 

Direct and third party applications will be forwarded to SHK.


Jobs at the RCH

The RCH employs health professionals in a variety of medical, nursing and allied health fields. The hospital also employs professionals from diverse backgrounds for our shared services departments such as finance, information services, corporate counsel, public affairs, human resources and facilities management.

Click here for more information about working at the RCH.

Donor Development Manager

The Royal Children’s Hospital Foundation

(12 month maternity leave position)

 

The Royal Children's Hospital Foundation (RCH Foundation) was founded in 1989 to raise funds for and on behalf of The Royal Children's Hospital, Melbourne (RCH). Since its inception it has provided ongoing support of the RCH in its mission to be a world class paediatric hospital.

 

Reporting to the Head of Community Engagement & Fundraising, the role of the Donor Development Manager is responsible for acquiring, managing and retaining individual donors. 

 

In conjunction with the Head of Community Engagement & Fundraising this role is accountable for building relationships, nurturing and growing the financial contribution of existing donors as well as acquiring new donors.  This involves developing and monitoring fundraising campaigns, conducting donor research, relationship management, reviewing the foundation’s giving channels, as well as overseeing and streamlining department processes and guidelines.

 

The role is also responsible for managing and developing the fundraising component of the RCH Foundation’s donor database ensuring data integrity, growth and effective use of the donor database and as such this role is the direct manager of the Fundraising & Database Officer.

 

As part of a small team, the position must be very hands on and flexible enough to respond to requests from the fundraising community and other team members. It requires simultaneous management and coordination over a number of projects and events, with various stakeholders requiring different levels of support. 

 

Key Attributes necessary for this role are:

 

Key Selection Criteria

Essential

  • Experience in a similar community support role in a fundraising environment
  • Background in developing and implementing fundraising campaigns
  • An understanding of fundraising principles and donor management
  • Experience with online fundraising
  • Experience and knowledge of a donor management system (preferably Salesforce Supporter 360 however not essential)
  • Computer literate and web savvy

·         Demonstrated interpersonal and relationship building skills as well as excellent written and verbal communication and presentation skills

  • Strong administrative skills
  • Demonstrated attention to detail, working under own initiative to strict deadlines, and managing accounts and projects simultaneously
  • Commitment to the RCH Foundation’s values and a working style that reflects these

·         High level of maturity and ability to exercise discretion in dealing with sensitive information and maintaining confidentiality

  • Project management and problem solving skills 

 

Desirable

  • Recognised fundraising qualifications and a commitment to personal development

·         Organisational awareness and stakeholder management expertise

  • Demonstrated experience of managing and motivating staff and others both internal and external

·         Experience working with fundraising volunteers

 

To be considered for this position send your resume to jobs.foundation@rch.org.au  along with a covering letter addressing the Key Selection Criteria.  Please note that applications not accompanied by a covering letter addressing the Key Selection Criteria will not be considered. Applications close at 5pm Friday 1st August, 2014. Only successful candidates will be contacted.

 

This position is a 12 month maternity leave position and is therefore offered as a 12 month contract. Salary packaging is available.  Leave entitlements as per national standards.

 

A copy of the full position description is available here. For further information please contact Katrina Wilkins, Head of Community Engagement & Fundraising: katrina.wilkins@rch.org.au | 03 9345 5037.